If you are living in a council or housing association property, it is your landlord's responsibility to ensure that your home is fit for human habitation and in proper working order. Housing disrepair occurs when a rented property deteriorates or needs repairs to be safe and suitable for living. It is essential for your landlord to meet a reasonable living standard, as failing to do so may lead to tenant claims regarding the condition of the property.
Issues such as mould or damp problems, pest infestations, and leaks leading to water damage can all be classified under housing disrepair. It is the landlord's responsibility to address these concerns, as well as broken heating systems, faulty electrical wiring, internal deterioration, and structural issues. Additionally, damaged gutters, drains, and pipes, along with broken kitchen and bathroom fittings, can lead to tenant claims if not resolved promptly.

We are a claims management company based in the UK, specializing in housing disrepair cases. Our network of Claims Experts operates across the UK to assist you in obtaining the support you need to secure compensation for your housing disrepair. We can evaluate your situation to determine if you have a valid claim and connect you with one of our selected Claim Handlers. While you do not need to use a claims management company to address issues related to landlord responsibility, it is advisable to first contact your landlord or housing association. If your complaint is unsuccessful, you can refer it to the Housing Ombudsman for free, provided it falls within their remit.

As with many things in life, you may not have the time to make a claim yourself regarding housing disrepair, or you may not want to. Our claims experts are regulated law firms that can present your case on your behalf. The firms we collaborate with have a strong success rate in achieving repairs and obtaining compensation for tenant claims. We only partner with firms that can consistently demonstrate their success in handling landlord responsibility. We will provide a no-obligation assessment of your disrepair issues. You don’t pay us a penny, and if we identify a potential claim, you may still choose to claim yourself for free, or we can refer you to one of our experts.
Fair and just – we believe in making justice accessible, especially in matters of housing disrepair. A success fee of between 25%-35%, including VAT, will be charged if your tenant claims are successful. Please be aware that you may have to pay a termination fee if you cancel after your 14-day cooling off period, as this is part of landlord responsibility.
It’s important to understand that your conversation with us and our legal team regarding housing disrepair is 100% confidential. Your landlord will not be able to find out that you are exploring a tenant claim related to their responsibility until the point notice is served to them.
On average, we can have your tenant claims ready to go and with a solicitor within 24 hours of you contacting us regarding housing disrepair. Of course, if you would prefer to move at a slower pace or place your claim on hold while you’re still in the property, that is absolutely fine. You’ll never feel rushed or obliged to do anything, especially considering your landlord's responsibility to address these issues.
Our job is to make yours easier, especially when it comes to housing disrepair issues. The entire process is very hands-off for the tenant; in fact, you won’t be required to speak to your landlord or letting agent at all, from start to finish. This means you can focus on your tenant claims without the hassle of direct communication with your landlord.
All of the solicitors we work with are carefully chosen to ensure we cover all bases when it comes to Tenancy Deposit Claims. This thorough selection process allows us to pair you with the most suitable solicitor who understands landlord responsibility and can effectively handle your tenant claims related to housing disrepair.
In our commitment to transparency and integrity, we want to inform you that Tenant Claims related to housing disrepair may incur a fee for connecting your claim to a solicitor, highlighting the importance of landlord responsibility.
Tenant's Disrepair Claims is a trading style of First For Justice Ltd, authorised and regulated by the Financial Conduct Authority FRN: 1013306. First for Justice Ltd (Co No: 15090914) Registered in the United Kingdom. Registered Office: Clavering House, Clavering Place, Newcastle Upon Tyne, NE1 3NG
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